Regional Report Media Ltd., publisher of RegionalReport.co.uk, is committed to maintaining the highest editorial and ethical standards. This complaints procedure sets out how we handle concerns about our content, conduct or processes. The company is a private limited company registered in England and Wales (company number 17143892), with its registered office at 3 New Bailey Street, 5th Floor, Manchester M3 5FS, United Kingdom. Editorial responsibility rests with the Editor-in-Chief, Margaret Ellison, who oversees all corrections, complaints and publication decisions.
Who may submit a complaint
Any individual, organisation or representative who believes that content published on RegionalReport.co.uk is inaccurate, misleading, unfair, breaches privacy or otherwise fails to meet our editorial standards. Complaints relating to advertising, sponsored content or commercial partnerships should be directed to our advertising and affiliate disclosure page in the first instance.
How to submit a complaint
Please send your complaint in writing to complaints@regionalreport.co.uk. Your email should include:
- Your full name and contact details (email and telephone preferred).
- The specific article, headline, publication date and URL (if available).
- A clear, concise description of the issue – for example, factual inaccuracy, omission, misrepresentation, lack of context or breach of privacy.
- Any supporting evidence or documentation that you consider relevant.
- What outcome you are seeking (a correction, clarification, removal of content, or further investigation).
Acknowledgement and initial review
We will acknowledge receipt of your complaint within five working days. The acknowledgement will confirm the reference number assigned and the name of the editor handling the case. Initial review is carried out by our Standards & Fact-Checking team, led by Oliver Reeves, who will assess the complaint against our editorial policy and fact-checking policy. Where the complaint concerns a specific factual error, we may also reference our corrections policy during this stage.
Investigation and outcomes
We will investigate thoroughly and impartially. Possible outcomes include:
- Correction or clarification – if an error is found, we will correct the article promptly and update the correction notice as set out in our corrections policy.
- Addition of context – where missing context is identified, we may add an editor’s note or update the article.
- Removal – in rare cases where content breaches legal, ethical or privacy standards, we may remove the article.
- No action – if the complaint is unfounded or does not meet the threshold for amendment, we will explain our reasoning.
We will communicate the outcome in writing, usually via email, including the rationale and any steps taken. Our goal is to resolve all complaints within 20 working days of acknowledgement; if more time is needed, we will notify you with an updated timeline.
Escalation to the Editor-in-Chief
If you are dissatisfied with the initial outcome, you may request escalation to the Editor-in-Chief, Margaret Ellison. Send your escalation request to margaret.ellison@regionalreport.co.uk within 10 working days of receiving the initial outcome. Your escalation should include the original reference number and explain why you believe the response was insufficient. Margaret Ellison will review the case personally and issue a final determination. This is the last stage of our internal complaints process.
Privacy and data handling
All complaints are handled in accordance with our privacy policy. We will not share your personal data outside the editorial and complaints team without your consent unless required by law.
Independent oversight
RegionalReport.co.uk is a member of the Independent Press Standards Organisation (IPSO) – details of our regulatory membership are available on our ownership and funding page. If you remain unsatisfied after completion of our internal process, you may contact IPSO for further review.
Our commitments
- We will acknowledge every complaint within five working days and provide a clear reference.
- We will investigate all complaints thoroughly, impartially and without undue delay.
- We will explain our decisions with reference to our published editorial policies and standards.
- We will correct errors promptly and transparently, in line with our corrections policy.
- We will treat complainants with respect, protect their data, and offer a clear escalation route to the Editor-in-Chief.